Qkids
Pay: $30.00 – $35.00 per hour
Expected Hours: Minimum of 40 hours per week
Job Type: Full-time and Part-time positions available
Location: Remote
Company Overview
Qkids is a premier online education platform that connects enthusiastic North American English teachers with over 500,000 young learners in China, ranging in age from 4 to 12. Using a highly interactive, game-based curriculum, Qkids delivers fun and engaging English lessons in a virtual classroom setting. Our patented platform is intuitive for educators and exciting for students, enabling cross-cultural learning in real time.
Founded in 2015, Qkids has become a leader in online education with headquarters in Shenzhen and offices in Xiamen, Guangzhou, and Beijing. Backed by IDG Capital in its Series B funding, Qkids is growing rapidly and continues to shape the future of global education.
Job Summary
We are seeking a professional and compassionate Customer Service Representative to join our remote team. As the first point of contact for our teachers and parents, you will represent Qkids with integrity, empathy, and efficiency. Your role is vital in ensuring smooth communication, solving concerns, and maintaining a world-class support experience that reflects Qkids’ dedication to educational excellence.
Key Responsibilities
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Provide exceptional customer support through email, live chat, and occasional phone communication
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Assist teachers and parents with inquiries regarding scheduling, technical issues, and account information
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Troubleshoot problems and resolve concerns in a timely and professional manner
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Document interactions and maintain accurate records using CRM tools
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Educate users on platform features, teaching tools, and policies
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Work cross-functionally with internal teams to report feedback and resolve service-related issues
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Contribute to continuous service improvements by identifying trends and recommending solutions
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Uphold Qkids’ brand and service standards in every customer interaction
Requirements
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1–2 years of customer service, support, or administrative experience (remote work a plus)
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Excellent written and verbal communication skills
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Empathetic, patient, and solutions-oriented approach
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Strong problem-solving and multitasking abilities
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Comfortable using computers and CRM systems (Zendesk, Salesforce, etc.)
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Flexible and adaptable in a fast-paced, culturally diverse environment
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Knowledge of online education or ESL teaching is a plus
Benefits
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401(k)
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Health, dental, and vision insurance
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Paid time off
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Flexible scheduling
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Work-from-home flexibility
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Tuition assistance and ongoing training
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Bonus and performance incentive programs
Schedule
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Monday to Friday
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Full-time and part-time roles available
If you’re passionate about education, love helping people, and want to be part of a globally impactful mission, we’d love to hear from you. Join Qkids and help shape the future of online learning—one student at a time.